Hungryroot
Hungryroot Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hungryroot has a 1.7 star rating from 92 reviews, with 7% likely to recommend and 83% unfavorable feedback; consumers report high prices, 63% say customer service needs improvement, and 75% won’t reuse the service.
Key Takeaways for Future Customers
- Hungryroot reviews note good food and easy recipes but frequent delivery and account problems.
- Expect difficulty with subscriptions and auto-ship management; cancelling can be hard.
- Be prepared to pursue refunds and billing disputes if orders are missing or wrong.
Negative Feedback / Risk Areas
- Repeated delivery failures and spoiled or warm items.
- Many report inability to cancel and unexpected charges.
- Hungryroot customer complaints emphasize lack of live phone support and poor responsiveness.
Positive Feedback
Food quality, presentation, and easy recipes receive consistent praise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hungryroot has a 1.7 star rating from 92 reviews, with 7% likely to recommend and 83% unfavorable feedback; consumers report high prices, 63% say customer service needs improvement, and 75% won’t reuse the service.
Key Takeaways for Future Customers
- Hungryroot reviews note good food and easy recipes but frequent delivery and account problems.
- Expect difficulty with subscriptions and auto-ship management; cancelling can be hard.
- Be prepared to pursue refunds and billing disputes if orders are missing or wrong.
Negative Feedback / Risk Areas
- Repeated delivery failures and spoiled or warm items.
- Many report inability to cancel and unexpected charges.
- Hungryroot customer complaints emphasize lack of live phone support and poor responsiveness.
Positive Feedback
Food quality, presentation, and easy recipes receive consistent praise.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Temple, Texas
Weekly shipment not received
My daughter's shipment that was due on 3/3/26 was not received and we have no information on a new shipment, all we received was the order was damaged and a new shipment date of 3/5/26, however that shipment was not received either. We need information immediately my daughter has a medical condition and that is why we chose hungryroot. If we need to go elsewhere, we will but we need some kind of restitution for the order I have been charged for and the food never received.
- Food was good
- Undependable service
Preferred solution: Full refund
User's recommendation: BEWARE!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery IS HORRIBEL - Does not come when stated
Help, this is my first order from you. You guarantee fast delivery and fresh food. Food has to be at different temperatures (food safety guidelines). I paid $105.46 - I want my money back and another shipment sent to me free... do not use Dupont.
USDA: Perishable items such as fresh meat, poultry, fish, and dairy should be kept at or below 41°F (5°C) to minimize bacterial growth. For optimal safety and quality, refrigerators should be maintained at 40°F (4°C) or below, with some guidelines recommending a temperature between 34°F and 38°F for dairy products and 33°F to 36°F for meats. Fresh eggs should be stored at 45°F (7°C) or lower, and fresh vegetables and ripe fruits at 35°F to 40°F.
My food is supposed to come to me today 1/10/2026 between 11 AM and 3 PM. FedEx Dupont (is horrible). I am on the phone with Marsal - Dupont FedEx - 10:56 AM - 253-912-****. Marshall stated that 'there is no one there to bring the package to me' and 'the package was never scanned.' I have been on the phone with them for over an hour (see photo), so that means the expensive food I bought from you will go bad before I even get it. Now Marsal stated (I am on the phone with her) that she does not even know where the package is??? The package was never scanned. FedEx tracking - Tracking number
397541****31
Ship date
1/9/26
Standard transit
1/10/26
Delivery date
1/10/26 11-3
I want a full refund and my food shipped out again in a timely manner.
- Fedex can not find it
- Not delivered at all
Preferred solution: Full refund
User's recommendation: PLEASE FIND A DIFFERENT DELIEVERY SERVICE
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
The food is great and I really love the program. I will not be continuing because you can't get a human being on the phone and the guy over text did not even know what I was talking about and was no help. I like human beings and it's just too hard to communicate with these people.
While we don’t have a live phone line, we are happy to help you via email or text message. You can also reach out by filling out our online contact form or texting us at 855-222-****. Alternatively you can reach out directly through the app as well.
Springdale, Arkansas
Need to cancel my subscription
All my accounts were hacked. I have NO access to anything. I need this account deleted ASAP until I can get my accounts back.
Hi there, please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of food delivered
The box was torn open. Ice was melted, food was warm.
Lettuce wilted in the cucumber, totally damaged, and some of the cold products were warm. I had also requested that I wanted organic ingredients, and some of them weren't!
- Quality of the food upon delivery is not great
Preferred solution: Not sure. Delivery and products on the first order is terrible. I am now considering canceling my subscription.
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
Unhappy with order
I ordered prepared food so I would not have to cook. I'm only one person; too much food.
Very upset over this. Would be nice to speak to a person.
Please call me. If I would have known, I would not have ordered at all.
- Aggregation
Preferred solution: Want you to pick up food and refund my money. Site deceiving!!!! and cancel all future orders!!
Hi there, we're so sorry for any confusion. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can look into this for you.
Huntington, West Virginia
Have not received my order
I was supposed to receive my order today at 9:30 am. It's not here, but when I looked it up, it said delivered 2-16-2026. Not true.
Preferred solution: Deliver product or service ordered
Hi Josephine, welcome to Hungryroot! We're so sorry for the confusion.
We see that we were able to connect with you via email to confirm your delivery on the expected date of 2/17/26. Please reply to our email if we can help further.
San Diego, California
Cancell subscription
Ran out of fruit i ordered, and was substituted for gummy bites. I did not approve of that.
That is low value in my eyes.
I do not eat gummy bites. They are made of toxic materials.
User's recommendation: Do not substitute any thing without customer consent
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
Peachtree City, Georgia
Order concerns
I'm getting different delivery dates; why is that? Earlier, it stated that something is wrong with my payment, but the payment is cleared with my bank. Please help me to understand what's going on.
Preferred solution: Deliver product or service ordered
Hi there, so sorry to hear of the confusion. Please contact our customer care team by texting us at (855) 222-****. We'd like to look into this for you!
San Diego, California
Need to talk to human cancell subscription —,3rd try
Ineed to speak with human. And get their name 3rd attempt to cancell subscription kanderson8029@***.com
- Lack of communication methods
- Ther are many good not to my liking
- 3rd time trying to cancell
Preferred solution: Price reduction
User's recommendation: Dont aubscribe! Being sued by attorneys! Poor service no phione numberv, agents notvavailable
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
Houston, Texas
Need tracking number for my January 6 delivery.
Need tracking number for my January 6 delivery {{Redacted}}
Preferred solution: Deliver product or service ordered
Hi Harriet, please contact our customer care team by texting us at (855) 222-****. We'd be happy to help further!
Kenner, Louisiana
Did not read order,was a one time order will stop order.
John Dell I sent an order to your company for some time order.I just. Received another,I did not order, Do not send another I will stop payment at the bank. Make sure they read the order.
User's recommendation: Be careful
Hi John, as a weekly subscription service a new order will automatically process each week unless it has been skipped prior to your shopping window closing. Please contact our customer care team by texting us at (855) 222-****. We'd be happy to look into this for you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I think I was overcharged
Please look at my last order. I've been charged $186 when it should've been $68. Please contact me ASAP at 704-904-****.
Preferred solution: Price reduction
Hi there, please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can look into this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get live customer service
There is no way for someone with a visual disability to contact customer service with a phone call. The only option they have is chat or email.
There is also no way to figure out what your charge will be until it shows up on your bank account. Your assessed points, but there’s no way to find upcoming charges.
I have had a couple of different problems, and the only way to contact them is through a chatbot or to send a text, at which point they email you asking for your email and will only talk to you by chat that goes to your email. However, there is no way to get a phone number to actually call anybody. When I did find a phone number to call, it just tells you to send a text and then disconnects.
- Premade meals and prepped meals
- Ability to try new things
- Healthy food good portions
- No phone number to call
- Have to wait 1 to 2 days for responses
- Some food is spoiled
Preferred solution: A phone number for live customer service.
User's recommendation: Maybe, but not likely.
Hi there, we're so sorry for any trouble you experienced. Since we don't have a live phone line, please contact our customer care team at help@***.com or text us at (855) 222-****. If you've already reached out, we'll be in touch shortly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my money won’t let me cancel
I have tried reaching your customer service department but no one responds, it seems its non existent. I am trying to cancel my first order because I am not interested in the products offered nor the service.
I was charged BEFORE I was ever able to see what the items available even were! I DONT WANT YOUR SERVICE AND I DEMAND MY $119.00 DOLLARS BACK AND THE ABILITY TO CANCEL THE SUBSCRIPTION IMMEDIATELY
- Too many to list here
Preferred solution: Cancel the damn subscription and give me my money back!
Hi Marisa, thanks for reaching out! We see that you were able to connect with our customer care team and we we're able to help! Please reach back out to us if there's anything else you need.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeception and hard to cancel
Hungryroot deceived me by asking how many people I wanted to feed and which meals I wanted them to provide each day. These questions made it seem like they would plan any and all of my meals, which is what I need because meal planning takes too much time.
They won't show you your plan until after you subscribe, so you move through the site believing they are going to really plan out your meals and send the groceries. This was not true at all. After I foolishly signed up and paid, they showed me a meal plan for only dinners and snacks for one person. I had to dig around to find their Chatbot who informed me that they do not provide breakfast and lunch and they don't provide for big families.
I would need to order hundreds of dollars of add-ons to actually feed my family. The 'cancel anytime' is a lie. I had to dig around for instructions because there's no easy way to cancel. Finally, I learned I needed to text their customer care in order to move or cancel my first order or subscription.
I have two days to cancel before my first delivery is 'locked' and unstoppable. The text I got back from them said they'll get back to me in 72 hours.
So, I can't cancel my first order, can't cancel my subscription, and even their Chatbot said they don't offer refunds. Total scam.
- Hard to cancel
- Must pay first before you receive your incomplete plan
- Deceptive marketing and website
Preferred solution: Full refund
User's recommendation: Don't get suckered!
Hi there, we're so sorry to hear of this experience. Rest assured, we're happy to look into this and make things right. If you haven't heard back from our team yet, they will be in touch shortly.
Companies Similar to Hungryroot
Hellofresh
“I'm being charged for something I didn't order and I'm not paying it because I just paid 80.01 just last...“
Freshly
“Cancel my May 2,2023 delivery Please give me your customer service telephone number. The only one I can...“
CookUnity
“Phone did not connect. Pick up your two boxes and we are done. Very poor customer service. Pricey for...“
Green Chef Corporation
“In a nutshell they simply don't listen to customer feedback. When you set up your account preferences...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
We're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.