Hungryroot
Hungryroot Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hungryroot has 2.1 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Hungryroot to a friend or colleague.
- Rating Distribution
Pros: Food is great recipes are easy, Food looks good, Good quality.
Cons: Can contact customer service, Poor customer service, Average food.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hungryroot has 2.1 star rating based on 74 customer reviews. Consumers are mostly dissatisfied.
12% of users would likely recommend Hungryroot to a friend or colleague.
- Rating Distribution
Pros: Food is great recipes are easy, Food looks good, Good quality.
Cons: Can contact customer service, Poor customer service, Average food.Recent recommendations regarding this business are as follows: "Use other meal plans", "Do not buy this product", "Do not use this company. No customer service agent will reach out to you. I tried calling, text and email for 3 days!", "Don't! Just don't!", "Get shipper contact info! Leave multiple phone numbers to contact you as well. Perishable items.".
Most users ask Hungryroot for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Hungryroot Reviews
"I am looking for a new healthy happy New Year eating properly and having more energy and for some reason I put my email address in and my address and my phone number and my ZIP code and my telephone n"
Please help me out on this I don't want to get ripped off the first time I use this my name is Susan klimala I live at 1407 west Hank avenue apartment b...
"They do not call their customers back and they overcharged me and will not refund me and I had a two day late delivery"
I have been trying to get a hold of them for a week left them several emails and they keep ignoring my request overcharged me and my delivery was two days late
Indianapolis, Indiana
They do not call their customers back and they overcharged me and will not refund me and I had a two day late delivery
I have been trying to get a hold of them for a week left them several emails and they keep ignoring my request overcharged me and my delivery was two days late
Hudson, Florida
Resolved: CANCEL SUBSCRIPTION
Company fixed the issue and I have been provided with apology.
I was charged $75 just to review a menu and given no option to be able to cancel my subscription other than texting a phone number that doesn't respond or emailing in email address that doesn't respond. The instructions are unclear and ridiculous and loop me right back to where I started each and every time.
User's recommendation: Don't! Just don't!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to reach customer service agent
I placed an order and immediately tried to cancel it as directed on the website. The instructions were bogus.
They told me to hold a home menu button that isn't even an option.
After multiple attempts to reach an agent and trying to cancel the subscription before it was processed, they messaged me that the order is now in process and it's too late to cancel! Terrible customer support!
- No pros
- No pros for this company
- No available customer service representatives
Preferred solution: Full refund
User's recommendation: Do not use this company. No customer service agent will reach out to you. I tried calling, text and email for 3 days!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Bad experience
I don't know where to start I ordered online and have not been able to speak with anyone after multiple phone calls. My phone # 404-964-**** and my name is Cynthia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lodi, California
Can't get hold of anyone
Terrible. No one replies to my emails. Everything is automatic.
Poor customer service! Tried texting, emailing no reply other than automatic reply.
Poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, Washington
Missing items, the same meals sent over and over, not enough for 2 people for the $100 I pay every week. I am cancelling my subscription 0
I am canceling, not worth the $100 a week. Food items missing, same meals sent over and over, not enough food sent for many meals for 2 people. I sent an e mail to address this issue, but it was not answered and it has been 4 days.
User's recommendation: Do not buy this product
Artesia, New Mexico
I am looking for a new healthy happy New Year eating properly and having more energy and for some reason I put my email address in and my address and my phone number and my ZIP code and my telephone n
Please help me out on this I don't want to get ripped off the first time I use this my name is Susan klimala I live at 1407 west Hank avenue apartment b Artesia New Mexico 88210 my phone number is 575-500-****
My email address is susanklimala1111@***.com I don't know what the problem is but I already paid for my order and I don't know what's happening please help me
San Clemente, California
I have not received my Monday delivery
We have only had two deliveries and so far everything that we received we liked and we’re happy with. However, this past Monday, I was expecting a box and it never came and I tried to get in touch with them to find out why it didn’t come and I never got anywhere.
Your website is very difficult and confusing and I want to speak to a live person please. So please have someone call me 310-809-****.
I want to know if its delayed or Im not going get it at all. And Id also like to just speak to somebody about this.
Dallas, Texas
Unable to get into my account
New phone and now unable to get into my account Only wants to sign me up and open a new account I need to edit my orders
New York, New York
Overcharged and no response
I was overcharged by over $200 and cannot get a response from anyone there after four attempts. There is no customer service phone number so you have to leave messages in a text or chat. No one responds so you cannot resolve anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Liars/thieves
They charged my card. I got nothing!
They wont let me cancel. No phone number to call only text. I cant get them to give my money back. Use hello fresh!
Ive never ever had a problem. This place is a scam!
- Will not get back to me
- Better more reliable food places
- Took my money even though i got nothing
Preferred solution: Full refund
User's recommendation: Use other meal plans
Sugar Hill, Georgia
Order not delivered but shows delivered status
My order was delayed by 1 day and then showed a status of delivered this morning.
Nothing is here. It has not been delivered.
I received an automated message to wait 72 hrs to resolve. This is not acceptable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
My order was not delivered
My order was not delivered and I want a refund. My order was not delivered and I want a refund to my account.
Covington, Louisiana
STOP TEXTING ME
I am getting texts from your company every fricking day. Please STP TEXTING ME. I HATE CB YOUR PRODUCT!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response regarding this experience
New customer, received first box. VERY disappointed with several food items.
Cilantro opened and scattered throughout the box. Snack pack with pepperoni and mozzarella cheese ( moldy).
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don’t do it!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Eh... not for a family of 2 adults and one 8 year old
I hated the leftovers, wasted random food, and odd proportions. I thought when it asked me how many people my family had, adults/kids, and what meals I wanted for the day to be taken care of, that it would have resulted in a thorough grocery list.
The "meal plan interview" was very in depth and time consuming just to have the same options as every other mean service... 2, 4 or 6 meal plan for up to 6 days a week with snack, small item groceries on the side for a significant price increase. The meals were too large and the ingredients were not proportionate to what was needed, so there were always random parts leftover. For example, if a meal required a little bit of broccoli, you would receive a giant bag of broccoli.
The cooking instructions would not specify that you needed only a small amount, so you would end up cooking all of it and then your meal would mostly consist of broccoli, or you just had to have an idea of how much you would need. This didn't occur with every meal, but enough of them to make it annoying, as I would always end up with an abundance of some random ingredient that I never wanted. When it asked if I wanted breakfast taken care of, of course I said yes, and it asked for how many meals... well, if you chose 5 breakfast meals, you would get a 'breakfast type item' like a child's yogurt pack or maybe a jerky stick or a small coffee can.
This was ridiculous. I even once received a canned sparkling water with no leak, but only half the drink inside. However, the ingredients were of quality, so that's a plus. Overall, it was such a waste.
I would rather go grocery shopping and get only what I needed, along with enough coffee for two adults in the morning versus... well, let's fight over who gets what 'snack' because that's what the other meals were.
- Decent quality
- Price
- Meal plans
Preferred solution: A meal service that doesn't overprice everything and actually individualizes what you need..
User's recommendation: If you have only even number large adult men, the dinners only might fair you well or if you were a single person needing to cook in bulk and don't mind wasting money or food.
Hi there, we're so sorry to hear of this experience and appreciate you sharing this feedback. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.
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Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.