Hungryroot
Reviews and Complaints
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Verified Reviewer
Can’t get live customer service
- - Contact options are limited to chatbot or text, with messages routed to email.
- - No phone number to call; the line directs you to text.
There is no way for someone with a visual disability to contact customer service with a phone call. The only option they have is chat or email.
There is also no way to figure out what your charge will be until it shows up on your bank account. Your assessed points, but there’s no way to find upcoming charges.
I have had a couple of different problems, and the only way to contact them is through a chatbot or to send a text, at which point they email you asking for your email and will only talk to you by chat that goes to your email. However, there is no way to get a phone number to actually call anybody. When I did find a phone number to call, it just tells you to send a text and then disconnects.
- Premade meals and prepped meals
- Healthy food good portions
- Ability to try new things
- No phone number to call
- Some food is spoiled
- Have to wait 1 to 2 days for responses
Preferred solution: A phone number for live customer service.
User's recommendation: Maybe, but not likely.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStole my money won’t let me cancel
- - Customer service is unresponsive.
- - Wants to cancel the first order and subscription and get a refund.
- - Was charged $119 before seeing the items.
I have tried reaching your customer service department but no one responds, it seems its non existent. I am trying to cancel my first order because I am not interested in the products offered nor the service.
I was charged BEFORE I was ever able to see what the items available even were! I DONT WANT YOUR SERVICE AND I DEMAND MY $119.00 DOLLARS BACK AND THE ABILITY TO CANCEL THE SUBSCRIPTION IMMEDIATELY
- Too many to list here
Preferred solution: Cancel the damn subscription and give me my money back!
Hi Marisa, thanks for reaching out! We see that you were able to connect with our customer care team and we we're able to help! Please reach back out to us if there's anything else you need.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeception and hard to cancel
Hungryroot deceived me by asking how many people I wanted to feed and which meals I wanted them to provide each day. These questions made it seem like they would plan any and all of my meals, which is what I need because meal planning takes too much time.
They won't show you your plan until after you subscribe, so you move through the site believing they are going to really plan out your meals and send the groceries. This was not true at all. After I foolishly signed up and paid, they showed me a meal plan for only dinners and snacks for one person. I had to dig around to find their Chatbot who informed me that they do not provide breakfast and lunch and they don't provide for big families.
I would need to order hundreds of dollars of add-ons to actually feed my family. The 'cancel anytime' is a lie. I had to dig around for instructions because there's no easy way to cancel. Finally, I learned I needed to text their customer care in order to move or cancel my first order or subscription.
I have two days to cancel before my first delivery is 'locked' and unstoppable. The text I got back from them said they'll get back to me in 72 hours.
So, I can't cancel my first order, can't cancel my subscription, and even their Chatbot said they don't offer refunds. Total scam.
- Deceptive marketing and website
- Does not plan breakfast or lunch
- Hard to cancel
Preferred solution: Full refund
User's recommendation: Don't get suckered!
Hi there, we're so sorry to hear of this experience. Rest assured, we're happy to look into this and make things right. If you haven't heard back from our team yet, they will be in touch shortly.
Chandler, Arizona
Didn’t get I anticipated in my first delivery
My first order was absolutely Nothing I thought it would be. l need assistance setting parameters and choosing the right meals. Need help with my next order or Ill cancel and move on.
- Looks like quality food
- I do not want to cook recipes are too much for me
- No phone number to call for help
Preferred solution: A person helping me set up my next order.
User's recommendation: Be sure you know what you’re getting. Food to cook or heat up.
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can look into this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I received my package late. The ice had melted. I got a hold of Hungary root they said to throw away the food and I’ve had no resolved with my issue, but you have sent me to order more. This is my fir
Company fixed the issue and I have been provided with full refund. I finally was contacted and offered a full refund. Just be vigilant.
My food was delayed getting here. When it got here, the ice had melted, and the food was not cold.
I contacted you, but I can't call customer service and talk to a real person, which is a problem. The computer said to throw the food away, which is—oh duh, I know that. I have yet to be able to get a hold of a real person.
I kind of expected to be sent another package so I could try it; first time ordering it, but nothing has been offered to me. Very disappointed so far in your customer service!
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipment delayed in four days nothing but excuses nobody to answer the phone
Perishable food delayed four days keeps telling me it's gonna be here. It never shows up.
Charge my account, have not refunded the money. Stay away from these people.
- Lots of promises zero delivery
- Delivery never showed up nothing but excuses
Preferred solution: Full refund
User's recommendation: Don't waste your time
There are no excuses for selling perishable food that shows up five days late.
Oak Hill, West Virginia
I send a package that was not I did not order
The package was sent to the wrong address I am not right person. I live 2704 Carey Rd Kinston,nc 28504.
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can look into this for you.
Missing delivery
FedX says our order was delivered. We did not receive it as the photo shows.
We want a full refund. This has happened before with HR.
User's recommendation: Don’t buy Hungary Root
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Customer service is a joke, sent wrong food items
I updated my (second) order days before the deadline and instead they sent me what they thought I should get and it was a bunch of junk that looks disgusting and I won't eat it. It's impossible to contact a human to sort it out. Their customer service is non-existent and all the things they send you, you could just get at the grocery store (order delivery or curbside if you don't want to go into store).
- Delivery
- Ease of recipes
- Gross food
- Beyond horrible customer service
Preferred solution: Full refund
User's recommendation: Choose another company
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They sent me food when I did not order it
Company fixed the issue and I have been provided with full refund. Just talked to them and they fixed it all.
I had to close my account because I had moved, and I told them both emails that were used for this. They sent me an email stating I was closed, then I got a delivery unexpectedly.
At the house I'm not at, my address was 220 Willowood Ln., Bullhead City, AZ 86442.
Please do not send anything else. I am sending your food back to you.
User's recommendation: When you’re closing an account with them, just make sure just make sure it is closed
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
Calling to find out how to order vegetables, the hungry root plant
How do I order your vegetables? How do I get on your list? You're making it impossible to reach somebody.
Preferred solution: I need to find out how I can order the vegetables can you give me a phone number for customer service? How do I go about ordering the vegetables making it really difficult
User's recommendation: Give us a number to reach you to order the vegetables
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can help further.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion re: free breads included in meals
I absolutely cannot risk wheat or gluten in my food. I just signed up for meals and noticed pita bread and baguette included. Are these items truly gluten-free?
- Lots of info provided
- Tough to navigate since i am not good with computers
Preferred solution: Just need to cancel and delete account because of my unusual conditions of celiac disease. I am afraid to try your food.
Hi Rebecca, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount issues
My account is tied to an email that is no longer valid/working. That means I cannot log into my account to cancel.
I have not wanted my past 3 boxes and I just got charged again yesterday. I need someone to cancel and refund IMMEDIATELY.
Preferred solution: Full refund
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.
Didn’t get customer service
Be sure you know where to contact this company as they do not have a live person available to solve your problem. The cancellation selection is not obvious and challenging to find.
I was sent two deliveries, food not of my choosing, and charged for the food. I finally found the correct cancellation site but said it would take two weeks to process. In the meantime I have no control of the deliveries.
I do not recommend using Hungryroot!!! BAD CUSTOMER SERVICE!
Got food I cancelled the day I signed up.. I want a refund asap, please!
I am Vegan and nothing was 100% Vegan.
Do I return the food to HungryRoot? I didnt open the box.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is lousy. I simply want it canceled and yet they are still delivering.
Hungryroot has great food, but that’s it! The company makes the impossible for you to cancel.
I have been trying forever and they keep sending boxes. Customer service is lousy. I find once you sign up you are caught. They are also highly inadequate in keeping the food cold.
the box is always leaking and the food is always warm necessitating discarding of food. It is so cheaply done.Run don’t walk!
I had canceled and I got just got a notice a box coming whats going on? Please get a hold of them and cancel the box.
Hi there, we're so sorry to hear of this experience. Please contact our customer care team at help@***.com or text us at (855) 222-**** so that we can make things right.
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Hi there, we're so sorry for any trouble you experienced. Since we don't have a live phone line, please contact our customer care team at help@***.com or text us at (855) 222-****. If you've already reached out, we'll be in touch shortly.